Refund policy

Q: What is your return policy?

A: We accept returns within 14 days of the item being delivered to you. If you’re not satisfied with your purchase, you can return it for a refund or exchange, provided it meets our return conditions.

Q: Do I have to pay for return shipping?

A: The customer is responsible for the cost of return shipping unless the item is defective or the wrong item was received. In such cases, we will cover the return shipping costs.

Q: How long does it take to process a return?

A: Once we receive your returned item, please allow up to 7-10 business days for us to process your return. You will be notified via email once your return has been processed and your refund has been issued or your exchange has been sent.

Q: What is your refund policy?

A: We will issue a refund for returned items that meet our return conditions. Refunds will be processed to the original method of payment within 7-10 business days after we receive and inspect the returned item. Please note that it may take additional time for the refund to appear on your bank statement.

Q: How will I receive my refund?

A: Refunds will be processed to the original method of payment. If you paid by credit card, the refund will be sent to the same card. Please note that it may take a few days for the refund to appear on your statement, depending on your bank.

Q: What if my returned item is lost in transit?

A: We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item if it is lost in transit.

Q: Who can I contact if I have questions about my return?

A: If you have any questions or concerns about your return, please contact our customer service team. You can reach us via email at hello@galerezo.com