Shipping policy

What shipping methods do you offer?

We offer UPS/FedEx Ground shipping for all our orders. This method ensures a reliable and efficient delivery service directly to your doorstep.

How long does shipping take?

After your order is placed, please allow 14-21 days for shipping. We strive to process orders as quickly as possible, and you will receive a tracking number once your order has shipped so you can monitor its progress.

How can I track my order?

Once your order has been shipped, you will receive an email with your UPS/FedEx tracking number. You can use this number on the UPS/FedEx website to track your order's shipping status.

Do you offer free shipping?

Yes, we offer free UPS/FedEx Ground shipping on orders over $99.99. Orders under this amount will have a shipping fee is $14.95 per order.

Can I expedite my shipping?

Currently, we only offer UPS/FedEx Ground shipping to ensure consistent and cost-effective delivery for all our customers. We are exploring faster shipping options and hope to offer them in the future.

Do you ship internationally?

At this moment, we only ship within the continental United States. We are looking into expanding our shipping options to include international destinations. Please check back for updates on our shipping policy.

What happens if my order is delayed?

While we strive to meet our delivery estimates, sometimes delays can occur due to weather, high order volume, or other unforeseen circumstances. If your order is significantly delayed, we will contact you with updates and information on how to proceed.

Can I change my shipping address after my order is placed?

If you need to change your shipping address, please contact our customer service team as soon as possible. We can change the address if the order has not yet been dispatched. Once an order is in transit, we are unable to change the delivery address.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact our customer service team immediately. Provide photos of the damaged item(s) and packaging to assist us in processing your claim. We will work with you to resolve the issue, whether it be a replacement or refund.

Who can I contact if I have questions about my shipping?

If you have any questions or concerns about your shipping, please contact our customer service team. You can reach us via email at hello@galerezo.com